This policy explains what MidStays collects when you use the MidStays website, why we collect it, who we share it with, and the choices you have.

It covers your use of the website. Information the local property manager holds in connection with your occupancy is handled separately, under the Tenant Occupancy Agreement you sign when you book.

Effective Date: September 2026

This Privacy Policy explains how MidStays collects, uses, stores, and safeguards information when you visit the MidStays website, search for a home, submit an inquiry or application, create an account, contact support, or interact with our marketing and advertising.

This Privacy Policy is issued by MidStays and covers the MidStays website. Homes listed on MidStays are managed by locally licensed property managers in Arizona and California; information those managers hold in connection with your occupancy is handled under their own privacy practices and the Tenant Occupancy Agreement you sign.

Information we collect

Information you give us

• Name, email address, phone number, and mailing address
• The market, dates, and length of stay you are looking for
• Home and location preferences
• Payment information, which is handled by our payment processors
• Messages you send us, including inquiry and support conversations
• Communication preferences
• Information you provide as a property owner or manager submitting a listing inquiry
• Responses to surveys or promotions you choose to enter

Information collected automatically

• IP address, browser type, and device information
• Pages viewed, searches run on the Website, and links clicked
• Referring website, and approximate location derived from your IP address
• Cookies and similar identifiers, described below

Application and screening information

If an application for a specific home asks you for identity verification, background screening, or credit information, you will be told what is being collected and asked for your consent before it is collected, and you will be given the notices required by federal and state law for that type of check. Screening requirements are set by the local property manager for the home, not by MidStays.

Why we use it

• Respond to your inquiry, application, or support request
• Connect you with the local property manager for the home you are asking about
• Process a booking and payment
• Operate, secure, and improve the Website
• Personalize content and marketing communications
• Send confirmations, updates, and service notices
• Deliver marketing and measure advertising performance
• Detect and prevent fraud, unauthorized activity, and misuse
• Meet legal, tax, and record-keeping obligations

Cookies and tracking technologies

The Website uses cookies and similar technologies to improve your experience, analyze traffic, and support marketing.

Cookies may be used to:

• Remember your preferences and saved homes
• Keep the Website working correctly
• Analyze traffic and performance
• Support remarketing and advertising campaigns
• Measure inquiry and booking activity

You can disable cookies through your browser settings, though some features of the Website may then not work properly.

Analytics and advertising

We may use third-party analytics and advertising tools, including:

• Google Analytics
• Google Ads
• Meta advertising tools
• Remarketing and conversion tracking technologies

These services may collect information about how you interact with the Website and with our advertisements, across devices and platforms.

You can learn more or manage ad preferences through:

• Google Ad Settings: https://adssettings.google.com
• Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org

SMS and text messaging

By giving us your mobile phone number and opting into SMS communications, you consent to receive text messages about your inquiry, your booking request, your reservation, promotions, updates, and support.

• Message frequency may vary
• Standard message and data rates may apply
• Mobile opt-in data and SMS consent will not be shared or sold to third parties for marketing purposes
• Reply STOP at any time to unsubscribe

For help, contact MidStays at (866) 700-5552 or reservation@midstays.com.

Who we share it with

When you ask about or book a home through MidStays, we share the information needed to respond to that request and prepare the stay with the local property manager responsible for that home. That local property manager handles your information under its own privacy practices, and receives only what is needed to respond to your request and prepare your stay.

We may also share information with service providers that help us operate, including:

• Payment processors
• Reservation and booking software providers
• Marketing, advertising, and analytics platforms
• Communication and messaging systems
• Professional advisors, and recipients where required by law or to protect our rights

These providers are given access only to the information needed to perform their services, and are required to maintain confidentiality and security standards.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Payment information is processed through secure third-party payment gateways and is not stored directly on our servers.

No method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep it

How long we keep information depends on the category of information and the purpose it was collected for. We keep it for as long as it is needed for that purpose, and then for as long as tax, accounting, and record-keeping rules require the underlying records to be kept. When a record is no longer needed for any of those purposes, we delete it or remove the identifying details.

If you want to know how long we hold a particular record, contact us using the details below and we will tell you.

Third-party links

The Website may link to third-party websites or services. We are not responsible for the privacy practices or the content of those sites.

Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request a correction
• Request deletion
• Opt out of marketing communications
• Withdraw consent where consent is the basis for processing

How to exercise your rights

Email reservation@midstays.com or call (866) 700-5552. We may need to verify your identity before acting on a request. Exercising these rights is free, and we will not treat you differently for doing so.

California residents

A large share of the markets listed on MidStays are in California, and California residents have additional rights under the CCPA and CPRA, including the right to know what personal information we have collected, the right to request correction or deletion, and the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

To exercise any of those rights, including an opt-out of sale or sharing, email reservation@midstays.com or call (866) 700-5552, and we will process your request and confirm when it is complete.

Our full category-by-category California disclosure is being verified against the advertising and analytics tools actually running on this Website, and will be published here once that verification is complete.

Do Not Track signals

The Website may not respond to browser "Do Not Track" signals, because industry standards for them vary.

Children's privacy

The Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions are posted on this page with a revised effective date.

Related policies

See the MidStays Terms of Use for the terms that govern your use of this website, and how cancellation works on MidStays for where the cancellation terms for a specific stay live.

Contact MidStays

• Phone: (866) 700-5552
• Email: reservation@midstays.com
• Website: https://www.midstays.com