Accessibility
Accessibility
How does MidStays handle accessibility?
Two things are worth separating. The MidStays website is being built and revised to meet WCAG 2.1 Level AA, and there is a way to report anything on the site that blocks you. Home accessibility is different: features like single-level layouts, stair-free entry, and step-in showers vary by home and appear on each listing.
Both halves matter to the people who use MidStays most. A family placed in a home after a house fire, or someone in their seventies spending the winter in the Arizona desert, cannot absorb a surprise flight of stairs or a tub they cannot step into. Four months is too long to work around a home that does not fit.
Because homes vary, the honest answer is always the same: read the listing, then talk to the local manager for that specific home before you book. That person has been inside it and inspected it, so they can answer questions a photo cannot.
What is MidStays doing about website accessibility?
The MidStays site is being built and maintained with WCAG 2.1 Level AA as the target: keyboard navigation, visible focus, text alternatives for images, color contrast, and labeled form fields. That work is ongoing rather than finished, and MidStays wants to hear about anything on the site that blocks you.
The standard being worked toward
- WCAG 2.1 Level AA is the target. MidStays does not claim to have achieved conformance, and will not say otherwise on this page.
- Active areas of work: keyboard-only navigation through search and booking, visible focus states, contrast on text and buttons, descriptive alt text on property photos, labeled and error-tolerant forms.
- Third-party content embedded in the site — maps, payment steps, some listing media — is not fully under MidStays control, and known gaps there are tracked rather than hidden.
How to report a barrier on this site
- Email: reservation@midstays.com
- Phone: (866) 700-5552
- Or use the MidStays contact page, and write “accessibility” in your message so it routes correctly.
- Include the page address, what you were trying to do, the browser or assistive technology you were using, and what happened instead. Specific reports get fixed; general ones are hard to act on.
- Target turnaround for a first reply: within 1 business day.
- If a barrier on the site is stopping you from booking a home you have already found, say so in the message. Someone can complete the booking with you rather than leaving you stuck.
Are MidStays homes accessible?
It depends entirely on the home. These are individual houses and condos, not a purpose-built building, so single-level layouts, stair-free entry, step-in showers, and wide doorways vary from one to the next. What a given home has appears on its listing, and the local manager who inspects it can confirm specifics.
What varies by home — check the listing
- Single-level layout, or a home with all bedrooms upstairs.
- Stair-free entry, versus one or several steps at the front door.
- A step-in or curbless shower, versus a tub-only bathroom.
- Doorway and hallway widths, and turning space in bathrooms and kitchens.
- Grab bars, handrails, and lever versus knob door hardware.
- A bedroom and full bathroom on the entry level.
- Parking distance and surface, covered parking, and direct garage-to-interior access.
- Elevator access in condo buildings, and how far the unit is from it.
- Honest caution: photos flatten steps and thresholds. A listing photo is not a measurement, and MidStays does not certify any home as accessible.
Questions to ask the local manager before you book
- How many steps are there from the parking area to the front door, and is there a handrail?
- Does the shower have a curb, and how high is it?
- How wide are the bedroom and bathroom doorways?
- Is there a bedroom and a full bathroom on the entry level?
- Where is the closest parking to the door, and is the path paved and lit?
- Are there thresholds, sunken rooms, or level changes inside the home?
- Ask in writing, and ask before you book rather than after. A local manager who has inspected the home can answer all of these.
Where to go next: what's included in every MidStays home covers the standards that never vary, house rules and policies explains access to the home during your stay, and how MidStays works walks through booking a stay of a month or more.
Looking for a destination first? Start with MidStays destinations across Arizona and California, then read your first 48 hours to see what arrival looks like.
Frequently asked questions about accessibility
What accessibility standard is the MidStays website working toward?
WCAG 2.1 Level AA. That is the target being worked toward, not a conformance level MidStays claims to have reached. Work continues on keyboard navigation, focus visibility, contrast, image alternatives, and form labels. If part of the site does not work with your assistive technology, MidStays wants that report.
How do I report an accessibility barrier on the MidStays site?
Email reservation@midstays.com, call (866) 700-5552, or use the MidStays contact page and write accessibility in your message. Include the page address, what you were trying to do, the browser or assistive technology you were using, and what happened instead. Specific reports get fixed; general ones are hard to act on.
Are MidStays homes wheelchair accessible?
Some homes have features that help — single-level layouts, stair-free entry, wider doorways, step-in showers — and some have none of them. MidStays does not certify homes as wheelchair accessible, because these are individual houses and condos. Read each listing, then confirm details with that home's local manager before booking.
How can I confirm a specific home's accessibility before I book?
Ask that home's local manager directly, and ask measurable questions: how many steps reach the front door, whether the shower has a curb, doorway widths, whether a bedroom and full bathroom sit on the entry level, and how far the closest parking is. They have been inside the home.